Head of Customer Success

The Challenge

The Head of Customer Experience will play a key role by overseeing the initial delivery and ongoing success of the company’s category-leading software. This executive will have 7+ years of experience leading client delivery and customer support/success efforts for healthcare enterprise SaaS solutions. This candidate would have have led successful CS teams and enabled both revenue and NPS growth by leveraging findings from CS touchpoints into expansion/cross-selling opportunities for the commercial team. Lastly, they will have comfort in high-growth settings, having worked in companies with steep growth trajectories in terms of both revenue and customer volume.